Fresh and chilled items
Check fruit, vegetables, dairy, meat and frozen items at the door. If anything is damaged, spoiled or wrong, hand it back to the rider and it will be removed from your bill.
Packaged items
Unopened packaged items that are damaged, expired or wrong can be returned within 3 days of delivery. Contact us with your order number and a photo.
Refunds
Refunds for Cash on Delivery orders are paid in cash on your next delivery or by bank transfer within 7 working days. Bank transfer payments are refunded to the same account.
Items we can’t take back
Opened personal-care, baby-care and health items, and items damaged after delivery.